SERVICE
Find the right contact – we can help: we give full and prompt answers to your questions on our products, on technical problems or on planning, using whatever means of communication suits you best.
Lighting Consulting
Our Lighting Consulting team is structured to provide extensive support in Italy and abroad.
We are available for all people working with light, to help them to give shape to the most various ideas and requirements. Our ambition： To assist and support them in all phases of developing their lighting projects:
• to estimate the investment and energy savings;
• to assist in developing lighting techniques and concepts;
• to provide support during various phases of tenders and preliminary, final and definitive design.Light is art, science, passion and technology at the same time. It influences our lives and marks the rhythm of our daily lives. Adequate lighting is essential to combine wellbeing, aesthetics, function and sustainability in one environment.
Customer Care & Service
Customer Care is one of the important interfaces between the Company and the Customer and performs various functions:
• through the CRM leader they coordinate the website containing all the business opportunities and manages requests for special products;
• through collaboration with the Sales Office they follow the customer from the initial availability requests, order acceptance and confirmation right up to shipping, always pursuing the goal of keeping customer satisfaction high;
• with the “Customer Service” they provide customers with technical support and information about products during the pre-sales phase, and by working closely with all internal departments to be the voice of the customer inside the company, during the after sales phase.
